How To Opt For The Right Conversational Artificial Intelligence Platform For Your Organization?

Conversational AI is a mix of natural language processing (NLP) as well as traditional software such as chatbots, voice assistants and an interactive voice recognition system. It helps customers to communicate with each other via a spoken or written interface. Companies are noticing the impact of strategic Conversational AI Chatbot on market share, and want to invest now to gain an edge in the market. If you're reading this article you could be a problem solver in a company similar to which, and are looking for tips for finding an expert to assist you in accelerating the use of conversational AI. It's not easy to locate the appropriate tech and knowledge in the midst of all the hype about AI.

How do you find an organization that can be a reliable partner and a trusted part of your team?

The key areas that will help you make the right choice conversational AI

Flexible for the future

Your company will grow and more connected to the tools and platforms you employ, which makes it harder to change the vendor of your virtual agent. It is obvious that the vendor you currently have doesn't fulfill all the requirements of the project. You can only choose one vendor based on the information that you have. This implies that a vendor that seems to be the best choice for your business in Q1 may not be the right choice for you in the fourth quarter. High vendor flexibility is the solution to this problem. It means that even the requirements of your business change, you are able to quickly modify the solution to meet the latest information available in the past.

Market timings

If your business is growing rapidly and it takes months or even years for a solution that will go live is not a good idea. The solution you envisioned back in 2006 might not be in the market today. Consider the time it'll take for your solution to go live on the market before you select a vendor. It would be best if you chose a vendor who offers to deliver your solution in smaller quantities, so you can quickly start your project, observe results and grow from there instead of releasing all of it in one shot (after working on it for at least a year or two).

Channel proficiency

You should be in the same place your customers are and communicate through the channels they prefer. It's important to choose an organization that is able to support the channels you need to serve customers today and that quickly adapts to emerging channels and isn't left behind. The first step in any meeting with any vendor is to ask if they support the channels you need now , and also how fast they adopt new channels. It may be tempting to select a vendor that specializes in one channel for a quicker time to market. But, the reality is that customers frequently use different channels to fulfill different needs, so if you only automate onechannel, advantages could be more than the customer experience who must switch between self service and human support constantly.

Simple to use

Many businesses place too focus on technology when choosing a platform conversational AI chatbot. They forget that creating an interactive AI solution is just one part of the process. The other half, equally important, is its maintenance. It is essential to determine whether your team is equipped with the resources and the necessary abilities to manage the operation. The success of your conversational apps will be ultimately determined by adoption not only by your customers , but also by business users inside your business.

Virtual agent platforms are now more accessible to those with little technical knowledge. They enable them to manage existing agents, improve their performance, and develop new ones. This is all performed with just a little training and some initial assistance. When picking a vendor, ask them to guide you through the virtual agent platform that you and your team will utilize to control the solution. This will help you examine your resources and determine if you have the ability to effectively manage virtual agents in post-production.

Bottom up and top down handoff to human agents

Conversational AI is not a substitute for humans. It assumes a part of their responsibility to deliver a better experience for both customers and employees. It doesn't matter how old the provider you select; the technology should be implemented to work hand in hand with humans and not to take over them. It is essential to ensure that the platform allows for interaction between human beings as well as machines and humans. Is the process of routing the call from a computer agent to a human agent seamless for customers and employees? Can customer service reps easily access the information that was gathered during the conversation using the machine? Ask these questions to the AI chatbot vendor to find out if they understand that the solution needs to be compatible with your current work processes.